Join our team
Careers at Personal Touch Ins. & Benefits
We're an independent Boise insurance agency that treats clients like neighbors and teammates like family. If you like helping people make sense of confusing decisions — and you want a career with genuine flexibility — we'd love to meet you.
Why we do this
Our Mission & Vision
Our Mission
Giving people the tools to make an educated choice, taking the confusion out of comparisons, relieving stress, and providing comfort around healthcare insurance decisions.
That's not a poster on the wall — it's how every appointment here actually runs. If that sentence makes you nod, you'll fit right in.
Our Vision
To be the most sought after for non-pressure insurance education and comparisons in the state of Idaho.
Notice the words "education" and "non-pressure." We don't hire closers. We hire teachers, listeners, and problem-solvers.
Life at Personal Touch
What's the Culture Actually Like?
Small team, big heart. We volunteer together, give back to the Treasure Valley community, and keep things light with friendly competitions around the office. When someone's having a rough week, the rest of the team picks up the slack — that's just how it works here.
We're also proudly pet-friendly: certified therapy dogs are welcome in the office. And our weekly team meetings regularly move outdoors, because fresh air and wellness beat fluorescent lighting every time.
- Team volunteering and community giving throughout the year
- Friendly competitions that keep work fun (and a little spirited)
- A supportive environment — wins are celebrated, stumbles are coached
- Pet-friendly office: certified therapy dogs welcome
- Weekly team meetings with an outdoor wellness twist
What we stand for
Our Core Values
These aren't negotiable — for anyone, including the boss.
Direct Communication
We say what we mean, kindly and clearly — to clients and to each other. Openness to feedback goes both ways, from day one.
Integrity & Accountability
We do the right thing when nobody's watching, and we own our mistakes out loud. Trust is the whole business.
Flexibility & Balance
Work-life balance isn't a perk here, it's policy. Build a schedule that fits your life, not the other way around.
Respect & Appreciation
Every teammate and every client is treated with respect — and good work gets noticed and thanked, not taken for granted.
Personalized Service
High-quality, personalized service is literally our name. Every client gets a comparison built around their life, not a script.
Growth Mindset
Feedback is a gift, and learning never stops. We'd rather promote from within than hire a stranger.
The practical stuff
What Do You Get When You Join?
A career in insurance can be a grind when you're on your own. Here, you're not on your own.
Earning & Growth
- Unlimited earning potential — commissions aren't capped
- FREE provided leads (yes, really — no buying lead lists)
- A proven lead-generation framework that's worked since 2005
- Performance bonuses on top of commissions
- Real advancement opportunities as the agency grows
- One-on-one mentoring and ongoing training
Support & Flexibility
- Flexible scheduling — build the calendar that fits your life
- Remote work options for much of the job
- Administrative support so you can focus on clients
- Professional marketing materials, ready to use
- Full CRM access to keep your book organized
- A team that answers the phone when you need help
Where you'll work
Two Boise Locations
Training & Team Office
1111 S. Orchard St., Suite #237
Boise, ID 83705
Enter through door #4.
This is where training, team meetings, and the friendly competitions happen. Therapy dogs optional but encouraged.
Mailing Address
6568 S Federal Way #213
Boise, ID 83716
Send resumes and paperwork here — or skip the stamp and email [email protected] instead.
How Do I Apply?
Easy: email your resume and a few sentences about yourself to CarrieAnne Kowalczyk at [email protected], or call 208-350-9933 and tell Patty you're interested in joining the team. Already licensed in Idaho? Great. Not licensed yet? If you have the drive, we can point you toward licensing and train you from there.
No openings posted right now? Reach out anyway. We're a growing agency, and we'd rather keep a great person's name on file than miss them when a seat opens up. Curious what we actually do all day? Browse our services, meet the team on our About page, or read a few posts on the blog to get a feel for how we talk to clients.
Think You'd Fit Here?
One conversation costs nothing — the same deal we give our clients. Call us or send a message and let's find out together.
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